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TERMS AND CONDITIONS

DIMA MIHAELA - CABINET INDIVIDUAL DE PSIHOLOGIE (Individual Psychology Practice)

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1. General Information

This document sets out the terms and conditions governing the use of the website [WEBSITE ADDRESS], operated by DIMA MIHAELA – INDIVIDUAL PSYCHOLOGY PRACTICE (hereinafter referred to as the “Practice”).

Provider details:

  • Practice holder: Mihaela Dima, licensed psychologist

  • Professional practice structure: Individual Psychology Practice

  • Professional address: 27–33 Nerva Traian Street, Building B, 1st Floor, Office 6, District 3, Bucharest, Romania

  • Email: contact@mihaela-dima.com. 

By accessing and using this website, visitors acknowledge the provisions set out in this document.

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2. Purpose and Use of the Website

  • The website is intended to provide information about the professional activities of the Practice, the psychological services offered, and the ways in which interested individuals can get in touch.

  • The information published on this website is for general informational purposes only. It does not constitute a psychological assessment, diagnosis, therapeutic recommendation, or individualised psychological intervention.

  • Accessing and browsing this website does not, in itself, establish a professional or therapeutic relationship between the visitor and the psychologist. 

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3. Services Offered

  • The Practice provides psychological services within the scope of its professional qualifications and licence to practise, in accordance with applicable legislation and professional standards.

  • The services presented on the website may include:

  • Individual psychotherapy for adults;

  • Psychotherapy sessions conducted [in person / online];

  • Other psychological services, insofar as they are authorised and presented on the website.

  • The nature, objectives and specific framework of the therapeutic relationship are agreed upon jointly, taking into account the client's needs and the professional assessment carried out.

  • Psychotherapy is a process that requires active participation and collaboration. No particular therapeutic outcome can be guaranteed, as the course of therapy depends on individual factors and each person's circumstances.

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4. Appointments and Sessions

  • Appointment requests may be submitted using the contact details provided on the website.

  • An appointment request does not, in itself, constitute confirmation of availability or a confirmed booking. An appointment is considered confirmed once the date and time of the session have been mutually agreed upon and confirmation has been sent by the Practice.

  • Each session lasts approximately [50 minutes], and the frequency of sessions is agreed upon jointly.

  • For online sessions, the client is responsible for ensuring a stable internet connection and having access to a private space where the conversation cannot be overheard or interrupted by others.

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5. Rescheduling and Cancellation

  • If a client is unable to attend a scheduled session, they are kindly asked to notify the Practice at least [24 hours] in advance.

  • Rescheduling is subject to the availability of both parties.

  • In exceptional circumstances, alternative arrangements may be discussed on an individual basis, in accordance with the professional framework and the client's rights.

  • The Practice reserves the right to reschedule a session in unforeseen circumstances. In such cases, the client will be informed as soon as possible and offered an alternative appointment.

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6. Fees and Payment Methods

  • The fees for psychological services are communicated on the website and/or during the appointment booking process.

  • Any changes to fees will be communicated in advance. Such changes will not apply retroactively to sessions already paid for or to services for which a different fee has already been agreed, except where permitted by law and agreed upon by the parties.

7. Communication Through the Website

  • The contact form and email address are intended for general enquiries and administrative communication regarding the services provided by the Practice.

  • These channels are not intended for conducting psychotherapy sessions and do not guarantee an immediate response.

  • Visitors are advised not to submit sensitive personal information or intimate details about their psychological wellbeing and personal experiences through public contact forms, particularly where such information is not necessary for the enquiry.

  • The website and ordinary communication channels are not intended for psychological or medical emergencies. In situations involving an immediate risk to your own safety or the safety of others, please contact the emergency services by calling 112 or go to the nearest emergency department.

8. Confidentiality and Personal Data Protection

  • The Practice respects the confidentiality of information received in the course of its professional activities and protects personal data in accordance with applicable legislation and the professional ethical standards governing the practice of psychology.

  • Personal data collected through the website, as well as information required for managing appointments, is processed for the purposes and under the conditions described in the Privacy Policy.

  • Information and data relating to the psychotherapeutic process are protected by professional confidentiality obligations, subject to the limits and exceptions provided for by law.

  • For further information about the processing of personal data, visitors are invited to consult the Privacy Policy.

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9. Copyright and Intellectual Property

  • The content of this website, including texts, images, graphic elements and informational materials, is protected by copyright and intellectual property legislation.

  • The reproduction, distribution, modification or use of website content for purposes other than personal, non-commercial use requires the prior written consent of the relevant rights holder, except where otherwise permitted by law.

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10. Limitation of Liability

  • The Practice makes reasonable efforts to ensure that the information published on the website is accurate and up to date. However, it cannot guarantee that all information will be complete or free from errors at all times.

  • The information provided on the website is general in nature and does not replace an individual consultation, psychological assessment or personalised psychological intervention.

  • The Practice is not responsible for the content, availability or privacy policies of third-party websites to which links may be provided.

  • Nothing in these provisions shall limit or exclude the psychologist's professional liability or legal obligations.

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11. Client Rights and Complaints

  • Clients are entitled to request information about the services offered, fees, session arrangements and the conditions governing the professional relationship.

  • Any questions, concerns or complaints regarding the use of the website or the services provided may be submitted to contact@mihaela-dima.com.

  • The Practice will review all enquiries received and make reasonable efforts to resolve them amicably.

  • Where applicable under consumer protection legislation, clients may also make use of Alternative Dispute Resolution (ADR) mechanisms through the Romanian National Authority for Consumer Protection (ANPC): https://anpc.ro/sal/.

  • This does not affect the right of either party to bring proceedings before the competent courts.

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12. Right of Withdrawal

  • For distance contracts concluded with consumers, the right of withdrawal applies subject to the conditions and limitations established by applicable law.

  • For service contracts, the statutory withdrawal period is generally 14 days from the date the contract is concluded, subject to the exceptions and conditions provided for by law.

  • Where a client requests that the provision of services begin during the withdrawal period, the legal provisions concerning proportionate payment for services already provided may apply. Where the service has been fully performed, the right of withdrawal may cease to apply, provided that the statutory requirements regarding consent and prior information have been met.

  • Where applicable, the procedure for exercising the right of withdrawal and any related consequences will be communicated to the client before the contract is concluded.

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13. Amendments to the Terms and Conditions

  • The Practice reserves the right to update this document to reflect changes to its activities, the website or the applicable legal framework.

  • The updated version will be published on this page, together with the date of the latest revision.

  • Visitors are encouraged to review this page periodically.

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14. Applicable Law

  • This document is governed by the laws of Romania.

  • Any matters not expressly addressed in these Terms and Conditions shall be governed by the applicable legal provisions, with due regard to the professional and ethical standards regulating the practice of psychology.

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DIMA MIHAELA – INDIVIDUAL PSYCHOLOGY PRACTICE

Email: contact@mihaela-dima.com

Website: www.mihaela-dima.com

Last updated: 31 October 2026

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